This Privacy Policy explains how AmiGo ("we", "us", "our") collects, uses, and protects your personal information when you use the AmiGo mobile application and related services (the "App"). By using the App, you agree to the practices described below.
1. Information We Collect
Information you provide directly
- Account information: name, email address, phone number, and profile photo when you register.
- Delivery information: shipping addresses, delivery instructions, recipient contact details for parcel delivery.
- Payment information: card details and billing information, processed securely by our third-party payment providers (Stripe, PayPal, Razorpay, Xendit, PayStack, and others). We do not store full card numbers on our servers.
- Content you submit: reviews, ratings, messages to drivers or vendors, and support requests.
Information collected automatically
- Location data: precise GPS location to show nearby stores, calculate delivery distance, match you with drivers, and provide real-time order tracking. Location is only collected while you use the App or while an active order is in progress.
- Device information: device model, operating system version, unique device identifiers, app version, and language preference.
- Usage data: how you interact with the App, including screens viewed, products browsed, search queries, and orders placed.
- Diagnostic data: crash reports, performance metrics, and error logs collected via Firebase Crashlytics to improve stability.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, bookings, and payments;
- Match you with drivers, vendors, and service providers;
- Provide real-time delivery tracking and estimated arrival times;
- Send order notifications, promotional offers, and service updates;
- Personalize your experience and recommend relevant products or services;
- Respond to your support requests and resolve disputes;
- Detect and prevent fraud, abuse, and unauthorized access;
- Comply with legal obligations and enforce our Terms of Service.
3. Sharing of Information
We share your information only as necessary to operate the App:
- With drivers and vendors: your name, delivery address, and contact number are shared with the assigned driver and vendor so they can fulfill your order.
- With payment processors: payment details are shared with Stripe, PayPal, Razorpay, Xendit, PayStack, Midtrans, PayFast, FlutterWave, MercadoPago, and similar providers to process transactions.
- With service providers: Firebase (Google) for authentication, cloud storage, push notifications, and analytics; Google Maps for location and routing.
- For legal reasons: when required by law, court order, or to protect the rights, property, or safety of AmiGo, our users, or the public.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the App. You may request deletion of your account and associated data at any time by contacting us at [email protected] or by using the in-app account deletion option.
5. Security
We use industry-standard security measures, including encryption in transit (HTTPS/TLS), secure cloud storage through Firebase, and restricted access controls, to protect your data. No system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you have the right to:
- Access, correct, or update your personal information;
- Request deletion of your account and personal data;
- Opt out of marketing communications;
- Withdraw consent for location tracking at any time through your device settings;
- Request a copy of the personal data we hold about you.
To exercise any of these rights, contact us at [email protected].
7. Children's Privacy
AmiGo is not intended for users under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Significant changes will be announced within the App.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can reach us at:
- Email: [email protected]
- Website: m-amigo.com